Presenter: Jennifer Gonzales (Genetics Implementation Manager) Learn the roadmap for the upgrade process. Workflow and Release Notes Review, and custom release note curation are a few of the items we will cover. Learn the milestones, timelines, and what you should know before you get started for a smoother start to your next upgrade.

Presenters: Arturo Cortez (Interface Lead TSS) Description: Overview of basic interface information flow to Soft, out of Soft, as well processing within Soft. Review of the internal interfaces will also be covered.

Presenter: Terri Gibbs (Donor TSA) This session will cover the following:

Presenter: Tracy Dorgan (Software Education Specialist) In this session we will review basic downtime procedures and steps you can take before that downtime occurs.

Presenter: Tracy Dorgan (Software Education Specialist) So you are scheduled for an upgrade and have no idea how to approach the validation? How do you decide where to begin? In this session, we will discuss the validation process. This will include creating the validation protocol and test cases.

Presenter: Jennifer Gonzales (Genetics Implementation Manager) Using snap editor to its fullest. Learn how to use the new word-based editor for all of your report needs and the bonus functionality present in report sign out entry. What are the most commonly made mistakes and how to avoid them.

Presenter: Mirzet Babahmetovic (Interface Implementation Specialist) This session will cover monitoring and troubleshooting of foreign system interfaces with SoftLab logs, trace files, and MOM.

Presenter: Donnice Picart (AP Product Specialist) This session will cover the following: